Shipping & Returns
Delivery Methods and Charges
All deliveries within New Zealand are delivered to the address supplied. You can enter special delivery instructions when entering your address details.
All deliveries have a standard charge of NZD 8.00 Inc. GST per order under $100.00, all orders $100.00 and over are freight free.
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock.
Your order will be dispatched once full payment has been received. If paying by cheque please allow time for the cheque to clear. Thank you.
No laybys and no gift wrapping, sorry.
All customer orders are sent Mon-Fri within 48 hours of you placing your order. Please allow 2 – 3 days for delivery to main centres and up to 5 working days for delivery to rural areas. We prefer a physical address but we can deliver smaller parcels to PO Boxes.
To ensure the fastest delivery, we strongly recommend using a business address as your shipping address. Please ensure that the company name, department, floor/level and the name of the recipient are clearly entered in the delivery address.
Any specified delivery dates are estimates only and we shall not be liable for failure to deliver on the estimated date.
Tuturu Products does not accept responsibility for delays in delivery due to unforeseen circumstances (eg, strikes and natural disasters) or delays which result from Tuturu Products not receiving deliveries from third parties on time or as a consequence of an incorrectly filled in delivery address.
If your purchase is faulty in any way we will refund your money or replace it, whichever you’d prefer. Just post it back to us with your receipt and we will sort it out and reimburse you the postage.